Pastoral Care is part of the shepherding of the flock. (1 Peter 5.2 Be shepherds of God's flock that is under your care…). It is all about supporting people through all the ups and downs of life.
Pastoral Care is the responsibility of all Church Members and not just the Church leaders. In the Church today we are challenged to move from a model of ministry in which Pastoral Care is the responsibility of ordained ministers to one in which Pastoral Care is the vocation of the whole people of God.